If you'd like to get in touch with us you can choose to call us, send us a letter, use our online forms or visit us in branch. We might already have the A's to your Q's on savings, mortgages and fraud & security.
Other useful information that could help you manage your account are our pages, funding your savings account, transferring an ISA and how to prove your name and address.
If you are contacting us over the phone, we are open Monday to Friday 8am – 6pm. Please choose the most suitable number from the below.
Contact us online
Savings - savings@themanchester.co.uk
Mortgages - msc@themanchester.co.uk
General - info@themanchester.co.uk
If you hold an online savings account with us you can send us a secure message.
- Log in
- Click "Inbox" in the menu
- Click "Create new message"
Phone us
Lines open: 8.30am to 5.00pm Monday – Friday (closed on bank holidays).
Manchester Building Society record and monitor telephone calls for training, quality control and regulatory purposes and to improve our customer service standards.
Lines open: 8.30am to 5.00pm Monday – Friday (closed on bank holidays).
Manchester Building Society record and monitor telephone calls for training, quality control and regulatory purposes and to improve our customer service standards.
Lines open: 8.30am to 5.00pm Monday – Friday (closed on bank holidays).
Manchester Building Society record and monitor telephone calls for training, quality control and regulatory purposes and to improve our customer service standards.
Write to us
Other ways to contact us
See us in branch
If you would like to talk to us in person, please visit the Manchester city centre branch or make a branch appointment.
Send a complaint
If something has gone wrong or you are unhappy with the service we have given you can send a complaint to us. You can make a compliant by telephone, email or post. Please visit our complaints page to find more details on how to submit a concern.
All of this below can go when comment is answered
Other ways to contact us
Do it online
You can contact us with any queries online by completing our online contact form.
Please note, we are unable to reply to any questions about account information via email; please give us your contact number and we will call you or you can call us on 0345 734 4345, to discuss account information. Our lines are open Monday to Friday, 8am – 6pm (accept bank holidays).
See us in branch
If you’d like to talk to us in person, please visit the Manchester city centre branch or make a branch appointment.
Send a complaint
If something has gone wrong or you are unhappy with the service we have given you can send a complaint to us. You can make a compliant by telephone, email or post. Please visit our complaints page to find more details on how to submit a concern.